Indego Africa is committed to providing excellent customer service.  If you cannot find the answer to your question on our customer service page, please contact us by email at sales@indegoafrica.org and someone will respond to you within 24 hours.

Our Guarantee

We guarantee that all handcrafted items are authentic and individually made.  As a result of the handcrafted nature of our products, many items will vary slightly in color and/or size.  If for any reason you are not completely satisfied with your purchase, you may return it within 10 business days by contacting us at sales@indegoafrica.org.

Returns & Refunds

If you are not completely satisfied with your purchase, please contact us before mailing products back so that we may try our best remedy the issue.  Returns are accepted within 10 business days of the date that you received your order for full refund or 30 business days for exchange or store credit.  Damaged or short shipped items must be reported within 5 days of receipt of the order.

All items must be returned in their original condition.  All returns must include a copy of the original invoice in order for a refund, exchange or credit to be issued to the customer’s account.  If the item is damaged, the customer should keep the shipping carton and packaging materials for inspection by a representative of the shipper.

Shipping fees are non-refundable and the customer is responsible for all shipping and handling charges associated with returning the item, unless the Customer received an item in error.  Please allow 7 days for a refund.

To make a return, please mail products in their original condition and with all original packaging and tags to:

    Indego Africa
    51 West 52nd Street, Suite 2300
    New York NY 10019

Shipping

Shipping costs are determined by the total amount of your purchase, before any discounts are applied, and the shipping method you select. Please also note there is Free Standard Shipping on Orders Over $100!

***Lost or Stolen Packages: We are not responsible for replacing lost or stolen packages if the Shipper can verify the package was delivered to the shipping address specified by the customer.